1. Introduction
This Privacy Policy explains how CoinVora (“we,” “our,” or “us”) collects, uses, and protects your information when you use our website and trading system (the “Service”). By using the Service, you agree to the practices described here.
2. Information We Collect
- Account Information: Name, email, login credentials.
- Subscription & Billing: Payment details processed by third-party providers (we do not store full card data).
- Exchange API Keys: Encrypted and restricted to trading permissions (no withdrawals).
- Usage Data: Logs, device/browser info, and interactions with the platform.
- Communications: Support requests, email correspondence.
3. How We Use Your Information
- Provide, operate, and improve the Service.
- Process subscriptions and payments.
- Communicate updates, billing notices, and support responses.
- Monitor and enhance platform security.
- Comply with legal and regulatory requirements.
We do not sell your personal information.
4. Data Security
API keys and credentials are encrypted and stored securely. We use industry-standard safeguards such as encryption, access controls, and monitoring. While we work to protect your data, no system is 100% secure.
5. Sharing of Information
We share information only when necessary:
- Service Providers: Payment processors, hosting providers, analytics tools.
- Legal Compliance: To comply with laws, regulations, or lawful requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Remember preferences.
- Improve site performance.
- Analyze traffic.
You can disable cookies in your browser settings, though some features may not work properly.
7. Your Rights
Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have rights to:
- Access the personal data we hold about you.
- Request correction or deletion.
- Restrict or object to certain processing.
- Request data portability.
- Opt out of certain communications.
To exercise your rights, email us at info@coinvora.ai.
8. Data Retention
We retain personal data only as long as needed to provide the Service and comply with legal obligations. You may request deletion of your account and associated data.
9. International Transfers
As a global service, your data may be transferred and stored in servers outside your home country. We ensure adequate protections are in place.
10. Children’s Privacy
The Service is not directed to individuals under 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date. Continued use of the Service constitutes acceptance of the changes.
12. Contact
If you have questions or requests regarding this Privacy Policy, contact us: info@coinvora.ai.